Frequently asked questions

Yes. Send a photo of the whole part and close-ups of all readable markings. If you have the original packaging or the machine nameplate, include photos of those too. For a bearing, the bore diameter, outside diameter and width in millimetres are helpful. Tell us where the part is used and how many you need. You do not need to know everything — we will help clarify the details.

Enquire about a part

Dimensions alone may not be enough. Parts of the same size can differ in design, sealing, internal clearance, precision and other properties. Compare the full designation, including letters and numbers after the basic type. If you are unsure, send the original designation and describe the application.

Sometimes, but a replacement must be checked for the specific application. A similar name or matching dimensions do not by themselves confirm interchangeability. State whether you require the exact manufacturer and version or can accept an alternative. For machine parts, the machine model, serial number or a drawing can also help.

It depends on the product. A separate linear guide carriage may not include the rail, a coupling hub is not a complete coupling, and one component of a split part may not form a complete assembly. The explicitly stated scope of supply is decisive. If the description does not make clear what one piece includes, contact us before ordering — we will check the contents and quantity needed for your assembly.

For common ball bearings, 2RS usually indicates seals on both sides, 2Z metal shields on both sides, and C3 radial internal clearance greater than Normal. C3 does not indicate higher precision. Exact designs and designations can differ by manufacturer, so do not omit suffixes or assume they are interchangeable. Further explanations are available in our technical catalogue under the manufacturer-specific suffix help.

We need to check the current supply options for this item. This status alone does not confirm supplier stock or a particular delivery date. Send the quantity required and any deadline. We will check availability, price and delivery options, then provide a confirmed lead time for the specific offer.

Send an enquiry — we will investigate parts that are not listed in the shop too. Include the full designation, manufacturer and quantity if known. You can attach a photo, drawing or list of several items. You can enquire about a single piece; enquiries are non-binding. For older or discontinued parts, we can also investigate a suitable replacement, but supply cannot be guaranteed in advance.

Enquire about a part

Include the quantity, delivery destination and latest date by which you need the part. Let us know whether another brand or a partial delivery would be acceptable. For urgent requests, we recommend calling +420 603 232 714. We will confirm fast delivery options after checking the specific part and transport.

We usually reply on the same working day. Unusual parts, longer lists or technical replacement checks can take more time to quote. The first reply may therefore not yet contain the final price and lead time. Include any fixed repair or shutdown deadline in your enquiry. For follow-ups, reply in the original email thread so that we have all the information together.

Collection is available at Borová 112, 569 82 Borová, Czech Republic. Before travelling, we recommend checking that your goods are ready. You can pay in cash or by bank transfer using a QR code. Current collection hours, a map and directions are on our Contact and collection page.